Customer Service
The Customer Service Division enhances the quality of services by providing a user-friendly experience to assist residents, developers, and business owners. This division allows people to come to the county campus and have access to divisions of the Community Development Department and other departments that may be required for information and permitting.
Appointments Needed
In order to make the most efficient use of your time and resources, customers who require Development Services are kindly requested to schedule appointments. To schedule your appointment, please call (520) 509-3555. Walk-in service will be based on availability; however, customers may have to wait if appointments are ahead of them.
- What is the One Stop Shop?
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The One Stop Shop is a department of Community Development Department. This department allows people to come to the county campus and complete several steps in the process for projects overseen by different departments in Community Development. Because of the time-consuming nature of this department, the office is open from 8 am to 4:30 pm. The doors are locked at 4:30 pm so that they can complete helping the people who have already arrived.
- I need a copy of a site plan. How do I get one?
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Copies of site plans cannot be obtained on the internet. Copies can be obtained by submitting a Public Records Request through Community Development.
- What type of payment methods can the One Stop Shop accept?
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One Stop does accept credit cards. The preferred method of payment is by check (personal, money order, cashier's checks or online payments). The department is able to accept cash up to $100.
- I need a refund for a permit. How do I get this done?
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If a refund on the permits is in order, you must submit the original receipt for the permit to Community Development Department for review. This should accompany an explanation as to the reason for the request.