Show All Answers

1. What is the Library District?

The Library District is supported by a secondary property tax rate of $0.097 per $100 assessed valuation. Each year, the Library District receives State Grants-in-Aid funds for $23,000. This amount is distributed equally among the member libraries and used for library-related expenses and projects. The Pinal County Library District administers support services to eleven affiliate libraries and operates two facilities (San Tan Valley and Arizona City). Two libraries are located in unincorporated communities (Oracle and San Manuel) and are staffed by volunteers. The remaining nine (excluding San Tan Valley and Arizona City) are municipal libraries with paid staff (Apache Junction, Casa Grande, Coolidge, Eloy, Florence Viney Jones, Kearny, Mammoth, Maricopa, and Superior). These eleven libraries are affiliates, not branches. The relationship is established through Intergovernmental Agreements with the county library district, which sets out the terms of cooperation.

2. How do I place a hold?

Navigate the search results list to the title you want.

• Select Place Request.
• Type your library account number (no spaces) and password in the appropriate boxes, and select Login. (If you have already logged in, you will skip this step).
• Verify that your pick-up location is the correct library for you. Select Submit Request.
• If other requests are active for the same title, the library may display a message that tells you how many requests have been placed before yours. You can choose to continue or cancel the request. If you select Continue, a message informs you that your request has been placed.

If you'd like a visual, view the Place Holds (PDF) to see how it looks when you place a hold in our catalog.

3. How do I renew an item?

Please be aware that policies and procedures are set by individual libraries and may vary from location to location. In order to determine which items can be renewed, how long they can be renewed, and how many renewals you are eligible for, please contact your local library.

In order to renew items online:

• Log in to your patron account.
• Once logged in, click "My Account"
• Select "Items Out" from the drop-down menu
• Check which items you'd like to renew
• Select "Renew Selected Items"

You may also renew items through our automated phone line at 520-866-6032 or toll-free at 888-502-4744.

4. What do I do if I'm having problems placing a hold request?

There are several reasons why our online catalog will not accept your hold request. There may be a problem with your account, such as an overdue item or other fines on your account. In addition, libraries typically retain a new item for their patrons' use for six months and some libraries may not lend that particular material type (e.g. DVDs or video games). Each library has its own policy covering which items they will lend to another library and how they deal with fines. This policy may differ from the one at your local public library.

5. How do I get a library card?

While each library has its own policies, in most cases, please have a valid photo ID and a document with your current mailing address. If, for any reason, you cannot make it to your local library, we do offer a card that grants access exclusively to digital content and online resources, called the Virtual Library Card. To learn more and apply online, view the Library Card page.

6. How do I reset the PIN/Password on my library card?

To reset your PIN / Password:

• Select the My Account button near the top right corner of our page. The login screen appears.
• Select the "Forgot your password?" link. A Reset Password page appears.
• Enter your library card number in the Barcode box and Select Submit.
• Your library sends an email to the email address associated with your library account.
• Open the email and select the provided reset password link. A Reset Password page opens in a new browser window or tab.
• Enter your new password in the New Password box.
• Enter your new password in the Confirm Password box. Select Submit.
• A confirmation message appears, and your library account is updated with your new password.

7. How do I pay fines?

Please visit your local public library to pay any fines and fees.

8. How do I log-on to the databases?

To access some of our databases, you will need to enter your library card number (without spaces) and your password. If you are having problems logging in, please contact your local public library.

9. How do I request an item not in the Library District catalog?

If the library does not own the item you want, you can visit your local public library to place an InterLibrary Loan request or you can recommend a purchase by filling out the Suggest a Purchase Form.

10. How do I search for materials just at my local library?

Advanced Search

• From the catalog home page, select the Search tab then select Advanced.
• On the Advanced search page look for Libraries. These options are also available under Open Search Options.
• Select the library you want to search, type in your keyword(s), then press enter or select Perform Search.

11. Do Pinal County libraries have Wi-Fi access?

Yes. Each of the thirteen affiliate locations has Wi-Fi access.

12. Once I’m at a library location, how do I access the wireless service?

Your Wi-Fi-enabled laptop will detect the wireless signal when you power it on. Simply open a new Internet browser window to enjoy this service. Note: To access free wireless access at Apache Junction or Casa Grande library locations, you will need to have your library card number.

13. How much will I have to pay to use wireless access at the library?

It is a free service.

14. How do I check out a digital eBook or Audiobook?

We have several digital book services available. While each service is slightly different, most require you to set up an account. In most cases, digital books require an app to work on your computer or device. Apps for each service can be downloaded from the sites, or you can find them in the App Store or Google Play. For more information about using each of our services, check our Digital Resources page.

15. I’m receiving phone calls and / or mail from the library for someone else, how do I make it stop?!

These notices are sent to you from our automated system. If you are receiving a call or mail in error, please contact your local library. Be sure to have the phone number or address readily available so they can make any necessary corrections.